Job Description: Production Manager
Responsible, under the direction of the Executive Director, for the management of productions including scheduling, staffing, tech, and maintenance. The Production Manager works closely with production designers to ensure work is completed on time and on budget as well as providing practical assistance as needed. The Production Manager is present for all events, working front of house and volunteer coordination as well as being on hand in the event of a technical issue. The Production Manager is responsible for daily Box Office operations, facilities, and other duties as assigned. This is a full-time, salaried position.
- Develop and maintain the master production calendar.
- Oversee scheduling and staffing of all aspects of show production.
- Lead production meetings and attend technical and dress rehearsals for Mainstage and Studio Series productions.
- Ensure production shops and rehearsal spaces are up to date and in good working order. Make capital improvement purchase recommendations and assist with procurement.
- Coordinate with staff on all other non-theatrical events such as galas, concerts, festivals, classes, camps, readings, and facility rentals to ensure all production and technical needs are met. Work with Board of Trustees/as a Board liaison for certain special events.
- Work with Designers to creatively solve technical and financial challenges. Ensure work is completed on time and on budget and provide practical assistance as needed.
- Sound/projection design and programming, working with the Director and Stage Manager.
- Minor facilities maintenance such as changing lightbulbs, mopping, organizing storage spaces, and stocking bathrooms. Check inventories for cleaning and maintenance supplies.
- Coordinate volunteers – request volunteers and assign to event shifts and positions.
BOX OFFICE DUTIES:
- Answer phone calls and emails from patrons.
- Process ticket orders and exchanges over the phone and in person.
- Create events in the ticketing system.
- Pull Box Office reports and set up automated reports.
- Arrive at least 1.5 hours prior to all shows. Check for proper setup including chairs, outdoor signs, and stanchions. Stock the podium with playbills and ensure the iphones and ipads used for ticket scanning and concessions sales are charged and put in their places. Check that bathrooms are stocked with toilet paper, paper towels, and soap and that garbage cans are empty.
- Put out labelled playbills to assign seats in the audience to season ticket holders and groups and make the seating chart.
- Greet volunteers as they arrive and go over their assignments. Assist with pre-show tasks as needed such as getting popcorn started.
- At 30 minutes prior to show time – confirm with the Stage Manager and then open the house.
- If you are scanning tickets for that event you will be stationed at the podium, otherwise float between the house and lobby to ensure everything is running smoothly.
- Assist volunteers and patrons with any front of house issues that may occur.
- Assist the Stage Manager with any back of house or technical issues that may occur.
- After the show begins, release volunteers and ensure they know when to return to their posts for either intermission or the end of the show as applicable. Seat any patrons who arrive late.
- After the show is over assist the volunteers and other staff with end of show duties to include: sweeping and mopping the floor, straightening or putting away chairs, taking out the garbage, restocking and light cleaning of the bathrooms, bringing in outdoor signs, vacuuming the lobby, charging iphones and ipads, and ensuring everything is restored to pre-show conditions.
Qualifications & Skills:
Must generally exhibit positive attitude, be a good communicator, possess strong interpersonal skills, and be discreet with privileged and sensitive organizational and financial information. An interest and appreciation of the arts, especially theatre for young audiences, is desirable.
Must have strong organization, time management, and problem solving skills with the ability to handle multiple tasks each day, perform with attention to detail and with a high degree of professionalism.
Good customer service skills and phone etiquette are essential along with strong typing, writing, and grammatical skills in formulating correspondence with patrons, artists, and vendors.
Should be knowledgeable about technical theatre and familiar with theatre equipment and tools. Equipment used in this position are Mac OS & Windows PC, Yamaha sound board, ETC lighting, and fly system controls along with general physical tools such as screwdrivers, hammers, saws, etc. Experience with Google Suite, QLab, and ticketing software is a plus.
This position frequently requires medium to heavy work. Ability to lift 50 pounds and meet physical demands of the position including constant standing, walking, sitting, talking, and hearing and frequent lifting, carrying, pushing, and climbing are required to fulfill the essential job responsibilities.
Must be available to work full-time including events on evenings and weekends. Week day hours can be flexible depending on weekend responsibilities. Box Office hours are Monday, Wednesday, and Friday 10am – 2pm. The Managing Director will assist with Box Office and show duties as needed.
There is no regular mass transportation available so must have own reliable transportation.
As per The Growing Stage’s Health & Safety Policy, all staff are fully vaccinated against COVID-19.
This is a salaried position of $35,600 plus employer-paid medical and dental insurance.
Please email your resume to Managing Director, Stephanie Kingsbury email@example.com. A formal cover letter is not required, but please give a short introduction in your email. Prepare to provide three professional references upon request.